Introducing...
Our Courses and Services Catalogue
Take a look at our Catalogue ...
Courses can now be purchased for an individual user one at a time from our Catalogue.

We are your one-stop-shop for on-line training and mystery shopping! All of our training and mystery shopping calls are now available on an individual basis. No long term contracts or minimum number of participants.

Mystery Shopping Calls

Are the employees working in your hotel, franchise call center or voice reservation service provider handling your reservation calls they way you want them to be handled?
Select the icon above to learn how we might help you.

  • Mystery shopping calls to hotels and call centers.
  • Sales and Catering Training
  • Responsible Alcohol Server Training
  • Reservations Training
  • Food Safety Training
  • OSHA Training

Check out the Catalogue to see our offerings.

Handling the Telephone Inquiry
Tom McCarthy's renowned 'Seven Steps of the Sales Call' has been the basis of successful careers for thousands of sales and catering managers. In 'Handling the Telephone Inquiry' the Seven Steps are demonstrated in the context of the most common hospitality sales scenario...the incoming call.
Select the icon above to learn what your managers can learn from him.

Responsible Alcohol Server Training

To enroll in Learn2Serve, our responsible alcohol server training course, continue with your training or view a demo, click this "learn2serve" icon.

Food Safety Manager Certification Course

This course will prepare managers to take one of the national food protection manager exams recognized by the Conference of Food Protection.
A non-certified Food Handler's Safety Course is also available.
Click the image to learn more about this course.

Sales Training for Agents in Reservations

STAR, Sales Training for Agents in Reservations. To learn more about how this course can help your hotel or call center employees click this "STAR" icon.


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P.O. Box 612363, Dallas, TX 75261-2363
Phone 817-283-7685
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